This is not 'another' Customer Service course. It is a Customer Experience course.
Did you know there is a difference between the two?
So this is it ...
While customer service is about how you relate with your customers in order to provide adequate help and support to them; customer experience goes a little further
Customer Experience encapsulates the entire journey a customer has with a business. It is the perception the business creates with its customers
However, customer service is one of the three factors that determines customer experience. So every time you give an exceptional customer service, you improve your customer experience rating.