Customer Service Excellence for Frontliners Online Course

Are you a customer care rep. who wants to perform better on the job and get recognized and perhaps get promotions? Then, this course is for you

Do you constantly engage with customers and will like to improve your customer handling skill? This is for you.

Are you are interested in taking up a customer service job and you want to prepare yourself for it by acquiring the skills and knowledge needed to give you an edge over other job seekers? This course is definitely for you.

This is an online course designed for Customer Service Reps, Call Centre Agents, Receptionists, Secretaries and those interested in customer service related jobs

See what some of our past trainees had to say.

Edesiri Vuevu

"It was a great experience with Contacta Academy. I am so glad I applied for this training because Customer Service is new to me, although a bit close to my niche. Basically, it helped me with the interview I had where I applied for the position of a customer service representative, and the interviewer was pleased with my responses and I got the job. Also, the instructor did an excellent job in explaining every detail about customer service with her soothing personality. Thank you Contacta Academy!!"

Zipporah Bonu

"Although I have had trainings on Customer service in the past, but the explanations made by the instructor at Contacta are exceptional. Even though the courses were recorded, there is still life in it. The course has really helped my performance at work. My QA score is now better. Thank you Contacta."

What you will learn

● Knowing who your customers are and understanding them.

● Customer service rules you need to adhere to

● Etiquette for telephone interactions: How to give the best customer experience on the phone, what to do and what not to do.

● Etiquette for face-to-face interactions: How to communicate effectively and the use of the right body language.

● Etiquette for E-mail interactions: Writing and responding to E-mails the right way.

● How to give a lasting customer experience.

● Dealing with difficult customers and hoax calls: The process and technique

● Emotional Intelligence

● Great ways to handle work stress without compromising your health and sanity.

● How to document every customer interaction

... plus more

BONUS: FREE interaction documentation template

More testimonials...

Deborah Monday

"Honestly, I really appreciate the emotional intelligence part and how to handle stress, because it was my major challenge, But after the past 4 days, I can say my knowledge arsenal Has improved for the better!!..Thank you guys sooo much..Keep up the good job!!!"

Edemekong Godwin

"I've always wanted a career in CSR, but here it comes so easy, and I'm certain to get any CSR job that comes my way.

My younger sister added your certificate to her LinkedIn profile, immediately she started getting job offers.

A big Thank you to the management and facilitators"

More testimonials...

Oluchi Kalu

"At first I didn't know you guys were this good......I saw the advert of Facebook and decided to give it a shot since I have been looking for a way to do the course, so I got lucky with Contacta Limited.

You guys are doing an amazing job

More Grace!"

Joy Thompson

"This course was amazing. It has been a truly invaluable learning experience for me. I gained a lot of knowledge and practical strategies that will be beneficial to me, and those I deal with personally and professionally. The course exceeded my expectations significantly .. I've improved in the way I relate with customers.. I'm glad I registered for this class"

● Acquire exceptional customer service skills to make you stand out

● Improve your QA performance at work and get recognized in the workplace for exhibiting exceptional customer service skills

● Position yourself for promotion and higher responsibilities at the workplace

● Get matched with potential employers (subject to availability)

● Certificate of completion (Issued after Assessment)

Benefits of signing up

More testimonials...

Uchechi Obi

"Prior to taking this training with Contacta, I had taken a customer service relationships management. It was nice I must say, but it was nothing at all like what I got from Contacta. Every module is so easy to understand with each module leading to the other. Everything is simplified for every and anyone to understand."

Oghenemere Djebah

"I learnt a lot from this course, I didn't know customer service had this much details that needed to be followed through. Overall I enjoyed the class, it was interesting, insightful and fun. I will definitely recommend my family and friends to take this course."

More testimonials...

Mary Daramola

"The training session was a very good one with Indepth knowledge, good presentation and excellent mode of teaching. This is an eye opener as an entrepreneur, mass communication graduate to know how well to handle client and improve my human relations skills. Thank you this insightful teaching"

Saeed Muhammad

"From the moment I embarked on this educational voyage, I was captivated by the sheer brilliance of the instructor. Their profound expertise and infectious passion for customer service excellence radiated through every lesson, igniting an insatiable hunger for knowledge within me. The instructor's unparalleled ability to inspire, motivate, and challenge was nothing short of extraordinary."

It is an online training, hence all the lectures will be delivered via our online course platform.

How will the training hold?

Frequently Asked Questions

(FAQ)

Your training fee covers for only a digital (soft) copy of your certificate, however, if you want a hardcopy certificate, you can apply for it and we will have it delivered to you anywhere you are in the world.

Would I get a hard copy or soft copy Certificate?

We guarantee you that at the end of the training, you would have been well equipped to perform better on your job. If you are a job seeker, we guarantee that the skills and knowledge you would have gained will better position you to clinch good job offers. We also recommend our students to employers who reach out to us to fill their customer service vacancies; however, this is subject to availability.

Do you guarantee me a brand new job after the training?

You get instant access when you sign up, you can complete it within a few days; however, your access to the course is valid for 6 months, so you can always refresh your knowledge during the period

How long will the training last?

The payment link is not working, can I make a bank transfer?

Sure you can. Kindly pay into our corporate account and send your proof of payment to support@contactalimited.com

Bank Name: First Bank PLC

Account Number: 2032430868

Account Name: Contacta Support Solutions

Yes, Certificates will be issued to Trainees who complete the course and the Assessment Quiz.

Will I get a certificate after the training?