EXCEPTIONAL CUSTOMER SERVICE TRAINING

This training program is for Customer Service Reps and anyone who constantly interfaces with customers and clients for the purpose of receiving their enquiries, complaints and questions, and making sales.

This training is most suitable for those who are currently employed and want to become CUSTOMER SERVICE CHAMPIONS

At the end of the training every participant would have developed a distinct customer service style that delivers exceptional service to customers every single time

>>> Strategy for delivering exceptional customer service that gives customers a memorable experience and inspires their loyalty

>>> Understanding Customer psychology and how to handle objections

>>> Soft skills to master for impressive customer service delivery

>>> Developing a distinct customer service culture that makes you stand out and attract commendations

>>> Framework for face-to-face, Email, social media and phone interactions

>>> Cross-selling and Upselling 2.0

>>> Emotional intelligence 2.0

>>> How to handle difficult situations professionally

>>> Team work: how to work effectively in a team to achieve impressive results

>>> Workplace professionalism: How to function in the workplace and interact with colleagues, subordinates and superiors in a professional manner while maintaining a friendly disposition

Training Content

Develop a distinct customer service style that delivers exceptional service to customers every single time; creating memorable customer experiences in a way that inspires loyalty